Dynamo Fitness Shipping & Returns Policy
- All products will be dispatched within 1-3 business days
- All products purchased within Perth's metro Area will be delivered overnight or between 1-3 business days for Supplements, this will generally be within one business day. We will contact the purchaser using the contact details provided online or via telephone before delivery.
- We understand that our customers are normally busy so we will endeavor to work around your schedule to ensure a smooth transaction that will have the least or no effect on our customer’s valuable time.
- Before delivering we will contact the purchaser to set a time and check the availability of the purchaser. It is also the responsibility of the purchaser to make sure the contact details given are correct.
- Although we always have stock on hand sometimes we could run out before making the changes on the site at this point we will notify the purchaser. We normally have any particular product that we have advertised restocked within 1-2 business days. However If for any reason we can’t deliver the goods between the 1-3 business days from purchase date we will contact the customer and give the option of a refund or hold the order until we have restocked the product originally purchased.
- All products delivered that are faulty/ damaged upon inspection must be reported within 7 days and will be replaced immediately. Purchaser must have the tax invoice along with the original packaging of the product.
- For boxes heavier than 25Kg we require the recipients be home to help unload the goods with the delivery driver. If this is not possible please contact us.
- The deliveries are to the first floor only and are only to the front door. It is up to the driver if he or she wishes to help the customer bring the goods inside the house.
- If you require a two man delivery service please contact us and we will be able to provide a quote.
- Deliveries outside Perth's metro area will take between 2-10 business days depending on the State and Location.
No refunds or returns for change of mind
Installation terms & conditions
- The installation does not include the taking away of boxes and packaging. If you require that we take away your packaging wastes a $20 recycling fee will apply.
- If there was a fault found with the installation dynamo fitness provided. This must be reported to us within 7 days of the installation day.
We pride ourselves on being flexible and able to provide tailor services to different customers so if you have a special request please feel free to contact us.
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