Dynamo Fitness Shipping & Returns Policy
- All products will be dispatched within 1-5 business days, This excludes on order items and or exclusive same day dispatch offers.
- It is also the responsibility of the purchaser to make sure the contact details given are correct.
- Although we always have stock on hand sometimes we could run out before making the changes on the site at this point we will notify the purchaser. We normally have any particular product that we have advertised restocked within 1-7 business days. However If for any reason we can’t dispatch the goods within our dispatch days estimate, we will contact the customer and give the option of a refund or hold the order until we have restocked the product originally purchased.
- All products delivered that are faulty/ damaged upon inspection must be reported within 7 days and will be replaced immediately. Purchaser must have the tax invoice along with the original packaging of the product.
- For boxes heavier than 25Kg we require the recipients be home to help unload the goods with the delivery driver. If this is not possible please contact us.
- The deliveries are on the first floor only and are only to the front door. It is up to the driver if he or she wishes to help the customer bring the goods inside the house.
- If you require a two-man delivery service please contact us and we will be able to provide a quote.
- Delivery time estimates are only that and seeing its done by third-party companies there may be some delays. The good news is we are reachable 7 days a week and can help you track them. So if you don't receive the goods within the estimate please let us know.
Installation terms & conditions
- The installation does not include the taking away of boxes and packaging. If you require that we take away your packaging wastes a $20 recycling fee will apply.
- If there was a fault found with the installation dynamo fitness provided. This must be reported to us within 7 days of the installation day.
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