Terms & Conditions
DYNAMO FITNESS SECURITY POLICY
Dynamo Fitness uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
- Payments are fully automated with an immediate response
- Your complete credit card number cannot be viewed by us or any outside party.
- All transactions are performed under a 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorized third-party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by.
- Any order made online via our website may require the buyer to send us ID to ensure the purchase was legitimate and not fraudulent.
- We may request the front & back of your driver's license or a recent copy of a utility bill.
* For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
- After ordering online you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm your order within a few minutes of ordering. We will attempt to send your goods via courier within 1-4 working days if you are within Perth's metro area, however, if goods are unavailable delivery will take a little longer, and will inform you of this within 24 hours of your purchase.
If you wish to enquire about a delivery please contact us here.
DYNAMO FITNESS SHIPPING - RETURNS POLICY - Delivery & Installtion
- 3PL Products are not warehoused at our retail branches and need to be shipped to our stores for packing prior to dispatch. Dispatching of 3PL products may take longer than 5-7 business days.
- Delivery and installation services are limited to ground level only. For installations occurring on the second level or higher, please contact us for a customized quotation.
- Delivery & Installtion does not include waste removal unless this option is selected at checkout, Please contact us for a customized quotation if required.
- All products which are in stock will be dispatched within 5 to 7 business days. Even though we may get the equipment ready the shipping companies may have delays in picking up your order.
- All Bulky Goods (Orders shipped on a pallet 25kg and Over in weight) are Kerbside Delivery Only. It is the customer's responsibility to bring the goods inside the home/property.
- Although we have stock on hand unless the products purchased are on order or pre-ordered, sometimes our stock can run out before we make changes on the site to reflect this. If this is the case we will notify you and allow you the option to request a refund or hold the order until we have restocked it.
- All products delivered that are faulty/ damaged upon inspection must be reported within 7 days and will be replaced immediately. Purchaser must have the tax invoice along with the original packaging of the product.
- For boxes heavier than 25Kg we require the recipients be home to help unload the goods with the delivery driver. If this is not possible please contact us.
- If you require a two-man delivery service please contact us and we will be able to provide a quote.
- Please ensure you are there for the delivery. If you are not there to receive the order then a re-delivery cost of $25 will be charged to you.
- Deliveries estimates that are shown are only that. These estimates have been provided to us by the delivery companies we use and are subject to delays. Sometimes depending on where the customer resides, it can take between 10 to 20 business days, especially if delivering to a remote area. Another factor that can influence the delivery time is a lack of response from the customer when the freight company attempts to get in touch and goods can sit in local depots for an extended period of time.
- Dynamo Fitness provides tracking on all orders dispatched. If your delivery takes longer than anticipated please get in touch with us. With hundreds of orders, there is no way for us to track the delivery of every single consignment and so it's the responsibility of the customer to inform us of delays or issues.
RETURNS & REFUND POLICY
We adhere to all guidelines set out by the ACCC. for more information on these guidelines and regulations visit https://www.accc.gov.au/
- Strictly no refunds on the basis of change of mind so please think carefully before ordering.
- Sometimes we may authorize a return for a reason we may see fit. It is the buyer's responsibility to return the item to our original warehouse of dispatch. The buyer is responsible for the full initial delivery cost and any return shipping costs. If the initial delivery was free, It means that it was subsidized by Dynamo fitness. It then must also be paid by the buyer.
- All returns regardless of the reason Attract a 15% restocking fee.
- If there is a warranty issue and we can not fix it in time then Dynamo Fitness will bear all costs associated with the returns.
FREE DELIVERY
Where Free delivery is advertised the following conditions apply:
- Free delivery is subsidized by Dynamo fitness to cover a set amount which is calculated when you enter your postcode. Depending on the product. this usually covers 95% of all metro areas and sometimes even remote areas.
- The best way to find out whether or not you qualify for free shipping is to enter your postcode into the delivery calculator. Although this is an estimation, it is accurate 98% of the time.
- Finally, Dynamo Fitness reserves the right to cancel/amend any orders that do not fall within our free delivery areas and or for any reason we deem necessary. This is due to a number of factors such as wrong delivery quotations and or products that are no longer available.
As a recap simply use the calculator to see whether or not you qualify for free shipping.
INSTALLATIONS
- The installation does not include the taking away of boxes and packaging unless this option is chosen at checkout. Depending on the size and scope of the job Extra charges will apply.
- If there was a fault found with the installation dynamo fitness provided. This must be reported to us within 7 days of the installation day.
- Although we do our best to give an accurate quotation, Installation quotes are estimates only. If the project takes 30% more time than anticipated Extra charges will apply.
- Equipment hire is not included in the installation cost and is always billed separately.
- Any changes on the day and or deviation from the planned install is required will be billed.
PRE-ORDERS
These are products that are on their way from our suppliers. In order to secure stock and to avoid missing out, you can order before stock lands.
- The ETA (estimated time of arrival) provided are estimates only and only refer to the ETAs for stock to arrive at our distribution warehouses. Please allow for dispatch times and the applicable delivery estimates.
- The estimated time of delivery from our distribution centers to the final delivery destination is only estimated. There may be delays due to circumstances out of our control. Please allow time for unexpected delays.
- We do not offer refunds on pre-orders on the basis of a change of mind.
ON-ORDERS
These are for products that we will be ordered on demand in other words made to order.
- The ETA (estimated time of arrival) provided are estimates only and only refer to the ETAs for stock to arrive at our distribution warehouses. Please allow for dispatch times and the applicable delivery estimates.
- The estimated time of delivery from our distribution centers to the final delivery destination is only estimated. There may be delays due to circumstances out of our control. Please allow time for unexpected delays.
- We do not offer refunds on On-Order purchases on the basis of Change of mind.