Terms & Conditions
DYNAMO FITNESS SECURITY POLICY
Dynamo Fitness uses Shopify Payments for online credit card transactions.
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by us or any outside party.
- All transactions are performed under a 128-bit SSL certificate.
- All transaction data is encrypted for storage within the gateway bank-grade data centre.
- For fraud prevention, we may request identification (for example, a driver’s licence) to verify a purchase.
DYNAMO FITNESS SHIPPING - RETURNS POLICY - Delivery & Installation
Key definitions
- 3PL Products: Products supplied or dispatched by a third-party logistics provider. These products are not warehoused at our retail branches and may require transfer before dispatch.
- Bulky Goods / Pallet Freight: Orders shipped on a pallet or items 25kg and over, or otherwise classified as bulky by the carrier.
- Kerbside Delivery: Delivery to the kerb or driveway at ground level only. The driver is not required to move goods into the property.
- Commercial Purchases: Purchases for business or commercial use, including fitouts, studios, gyms, clubs, schools and similar.
Dispatch and lead times
- All products that are in stock will be dispatched within 1 to 3 Business Days.
- 3PL products are not warehoused at our retail branches and may take longer than estimated at 7 Business days.
- Carrier pickup and delivery times are outside our control and may be delayed due to carrier capacity, weather, remote routes, public holidays, or other events.
Delivery method and access
- Bulky Goods and pallet freight are kerbside delivery only. It is the customer’s responsibility to bring the goods inside the home or property.
- For boxes heavier than 25kg, the recipient may be required to assist the driver to unload where safe and permitted by the carrier.
- Pallet Delivery — Heavier products ship on a pallet. Our third-party freight drivers cannot remove pallets or packaging, so disposal is the customer's responsibility.
- Customers who prefer not to handle disposal can select Delivery & installation at checkout, which includes professional installation and removal of all pallets, packaging and waste.
- Please ensure someone is available to receive the delivery. If delivery cannot be completed because nobody is available or access is not possible, a re-delivery fee may apply, currently $25 plus any carrier fees where applicable.
- Bulky items cannot be delivered to PO Box addresses. Please ensure a physical street address is provided at checkout for all bulky product orders.
Delivery estimates and trackingDelivery estimates shown at checkout or on product pages are estimates only and are subject to carrier delays. Depending on location, delivery may take approximately 10–20 business days after dispatch, particularly for remote areas.
Dynamo Fitness provides tracking for dispatched orders. If delivery takes longer than anticipated, please contact us with your order number. While we can assist, customers are encouraged to notify us promptly if tracking indicates an issue or if the carrier is unable to contact you.
Stock availability While we do our best to keep stock levels accurate, stock can occasionally sell out before the website updates or there maybe be stock count issues. If an item is unavailable, we will notify you and provide the option to receive a refund or keep the order open until restock.
Products damaged in transit / on arrivalIf your order arrives with visible packaging damage, please photograph the carton or pallet before opening where possible.
If goods are damaged in transit or arrive with missing parts, please notify us as soon as possible and ideally within 7 days of delivery so we can lodge a carrier claim and arrange the fastest resolution.
This reporting timeframe is intended to assist with freight claims and does not limit your rights under the Australian Consumer Law.
RETURNS & REFUND POLICY
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantees or other rights you may have under that law.
For general consumer guidance: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel
Return authorisation
Before returning any item, you must contact Dynamo Fitness to request return authorisation and return instructions. Returns sent without prior approval may be refused or delayed.
Change of mind returns (Retail purchases only)Dynamo Fitness may accept change-of-mind returns for eligible retail purchases, subject to the conditions below. Commercial purchases are excluded.
- The return request must be lodged within 7 days of delivery or collection.
- Items must be unused, unassembled, and in as-new condition, with all parts and accessories included.
- Items must be returned to their original packaging.
- Approved change-of-mind returns are issued as store credit or exchange, not a cash refund, unless otherwise stated.
- Delivery and installation fees are non-refundable.
- The customer is responsible for all outbound and return freight costs. If outbound shipping was subsidised as free delivery, that outbound shipping subsidy may be deducted where applicable.
Exclusions include: Clearance items, floor stock, pre-orders, on-orders, 3PL products, special-order items, and any product that has been used, assembled, installed, or is not resalable.
Commercial purchases are excluded.
Faulty products, warranty claims, and ACL remediesIf a product is faulty, not as described, or otherwise does not meet the consumer guarantees, we will work with you to provide an appropriate remedy, including repair, replacement, or refund, in accordance with the Australian Consumer Law.
We may ask for photos or video, a description of the issue, and proof of purchase to help diagnose the issue. We may also need to inspect the product.
Where a return is required for a warranty or ACL issue, Dynamo Fitness will cover reasonable return freight costs where required by law. If the issue is not confirmed as a fault or does not fall under warranty or ACL, the customer may be responsible for inspection and freight costs.
30-day money back product guarantee
Select retail product purchases are eligible for a 30-day money back guarantee.
Eligible products include: Luna Pilates Reformer.
If you are not 100% satisfied with an eligible product, return it within 30 days of purchase for a refund, subject to the conditions below.
Non-refundable fees and exclusions
- Delivery and installation fees are strictly non-refundable.
- This money-back guarantee is for retail purchases only. Commercial purchases are excluded.
- Products on clearance, floor stock sale, pre-order, on-order, or 3PL are excluded.
- Products must be undamaged, complete, and resalable.
Returning products (money-back guarantee)
- Contact us first to request return authorisation and return instructions, including the nearest distribution centre.
- The customer must return the product to Dynamo Fitness Equipment’s nominated distribution centre and cover all return expenses.
- Products must be returned in good condition with all parts and accessories included.
- Only undamaged and resalable products may be accepted.
Inspection and refunds
- All returned products will be inspected by our team.
- Refunds, excluding delivery and installation fees, will be issued once the product has been approved.
FREE DELIVERY
Where free delivery is advertised, the following conditions apply:
- Free delivery is subsidised by Dynamo Fitness up to a set amount calculated by the checkout delivery calculator.
- Entering your postcode into the delivery calculator is the best way to estimate whether the subsidy covers your delivery.
- If the delivery calculator underquotes due to carrier changes, address access constraints, or other factors, we may contact you with options to pay the difference, amend the order, or cancel for a refund where applicable.
- Dynamo Fitness reserves the right to cancel or amend orders that fall outside our free delivery subsidy areas or where the quoted freight is materially incorrect.
INSTALLATIONS
- Delivery and installation services are limited to ground level only unless otherwise agreed in writing.
- Installation does not always include removal of boxes and packaging unless indicated on the selected installation service.
- If there is an issue with an installation we have completed, please notify us as soon as possible and ideally within 7 days of the installation date so we can investigate and rectify promptly. This timeframe is not intended to limit ACL rights.
- Installation quotations are estimates only. If a project takes 30% more time than anticipated, additional charges may apply. Applies only to Commercial Installations.
- Changes on the day or deviations from the agreed installation plan may incur additional charges.
PRE-ORDERS
Pre-orders are products that are on their way from our suppliers. Ordering a pre-order item helps secure stock before it arrives.
- ETA refers to stock arriving at our distribution warehouse and is an estimate only.
- Please allow additional time for dispatch, processing, and carrier transit after stock arrives.
- Delivery dates to the final destination are estimates only and may be delayed due to circumstances outside our control.
- We do not offer change-of-mind refunds on pre-orders.
ON-ORDERS
On-order items are ordered on demand, including made-to-order or ordered-in products.
- ETA refers to stock arriving at our distribution warehouse and is an estimate only.
- Please allow additional time for dispatch, processing, and carrier transit after stock arrives.
- Delivery dates to the final destination are estimates only and may be delayed due to circumstances outside our control.
- We do not offer change-of-mind refunds on on-order purchases.
Credit on file
These Terms & Conditions apply to any Credit on File issued by Dynamo Fitness Australia Pty Ltd (“Dynamo Fitness”, “Dynamo”, “we”, “us” or “our”) to a customer.
1. Credit on File
A Credit on File is a credit amount recorded against the customer’s Dynamo Fitness customer account.
Credit on File can be used by the customer to purchase goods from Dynamo Fitness, subject to these Terms & Conditions.
Credit on File is not a gift card, gift voucher or cash account and cannot be sold, transferred or assigned to another person or customer account.
2. Validity Period
Unless otherwise required by law or agreed by Dynamo Fitness in writing, Credit on File is valid for 12 months from the date of issue.
The issue date and expiry date will be recorded on the customer’s account and/or credit documentation.
Any unused balance remaining after the expiry date will expire and will no longer be available for use, except where otherwise required by law.
3. Account Holder Only
Credit on File may only be used by the customer to whose account the credit was originally issued.
The credit cannot be transferred, sold, assigned or redeemed by another customer.
For business or company accounts, the credit may be used by an authorised representative of the account holder, subject to Dynamo Fitness being reasonably satisfied that the person is authorised to act on behalf of the account holder.
4. Identification
For security and fraud-prevention purposes, Dynamo Fitness may require a customer redeeming Credit on File in store to provide valid photo identification.
The name on the identification must reasonably correspond with the name recorded on the customer account.
For business accounts, Dynamo Fitness may also request reasonable evidence that the person is authorised to use the account.
Dynamo Fitness may refuse to process the Credit on File until it can reasonably verify the identity or authority of the person attempting to use the credit.
5. Using the Credit
Credit on File can be used to purchase goods from Dynamo Fitness Australia Pty Ltd.
The Credit on File will be applied towards the customer’s purchase at the time of sale.
If the purchase price is greater than the available Credit on File, the customer must pay the difference using an accepted payment method.
If the purchase price is less than the available Credit on File, the remaining balance will remain on the customer’s account and retain the original expiry date.
Using part of the credit does not restart or extend the 12-month validity period.
6. No Cash Redemption
Credit on File cannot be redeemed or exchanged for cash except where required by law.
Credit cannot be used to obtain cash or cash equivalents.
7. Lost or Unauthorised Use
As Credit on File is attached to a customer account, customers should notify Dynamo Fitness as soon as reasonably possible if they believe their account or credit has been accessed or used without their authority.
Dynamo Fitness may temporarily suspend use of the credit while it reasonably investigates suspected fraud, unauthorised access or account ownership.
8. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to a customer under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded, restricted or modified.
Where a customer is legally entitled to a refund or another remedy under the ACL, these Credit on File Terms & Conditions do not replace or limit those rights.
Where a customer is entitled to a refund under the ACL, Dynamo Fitness will not require the customer to accept Credit on File instead of the remedy to which they are legally entitled.
Where the customer voluntarily agrees to accept Credit on File instead of another available remedy, the Credit on File will be subject to these Terms & Conditions, to the extent permitted by law.
9. Change-of-Mind Returns and Discretionary Credits
Where Dynamo Fitness is not legally required to provide a refund, exchange or credit, including certain change-of-mind returns, Dynamo Fitness may choose to provide Credit on File in accordance with its applicable returns policy.
Any such Credit on File is subject to these Terms & Conditions.
10. Errors and Adjustments
If Credit on File is issued or applied incorrectly because of an administrative, system or transaction error, Dynamo Fitness may correct the customer’s credit balance to reflect the amount that should properly have been credited or used.
Dynamo Fitness will not cancel or reduce a legitimate Credit on File merely because of an internal administrative error unrelated to the value of the customer’s actual entitlement.
11. Privacy
Any personal information collected or used to verify the identity of a customer will be handled in accordance with applicable privacy laws and Dynamo Fitness’s Privacy Policy.
Identification requested in store is for verification and fraud-prevention purposes. Dynamo Fitness will not copy or retain identification unless reasonably necessary and permitted by law.
12. General
Credit on File is subject to these Terms & Conditions and any applicable Dynamo Fitness returns policy.
If any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions continue to apply.
These Terms & Conditions operate subject at all times to the Australian Consumer Law and other applicable Australian laws.
Dynamo Fitness Australia Pty Ltd
Gift vouchers
These Terms & Conditions apply to gift vouchers issued by Dynamo Fitness Australia Pty Ltd (“Dynamo Fitness”, “Dynamo”, “we”, “us” or “our”).
1. Gift Vouchers
A Dynamo Fitness Gift Voucher is a prepaid amount that can be used to purchase eligible goods from Dynamo Fitness.Gift Vouchers may be issued in physical or electronic form and are subject to these Terms & Conditions.
2. Validity Period
Gift Vouchers are valid for 3 years from the date of issue, unless a longer period is stated on the Gift Voucher or a different period is permitted by law.The expiry date, or the issue date together with the period of validity, will be prominently displayed on the Gift Voucher.Any unused balance remaining after a valid expiry date has passed will expire and will no longer be available for use, subject to applicable law.
3. Using a Gift Voucher
Gift Vouchers can be used to purchase eligible goods from Dynamo Fitness Australia Pty Ltd.If the purchase price is greater than the available Gift Voucher balance, the customer must pay the difference using an accepted payment method.If the purchase price is less than the available Gift Voucher balance, the remaining balance will remain available on the Gift Voucher until used or until the applicable expiry date.Partial use of a Gift Voucher does not extend or restart its expiry period.
4. Ownership and Transfer
Gift Vouchers are not linked to a specific customer account unless otherwise stated.A Gift Voucher may be given to another person and used by the person in possession of the valid Gift Voucher, voucher number or redemption code.Customers should treat Gift Vouchers and redemption codes like cash and keep them secure.
5. No Cash Redemption
Gift Vouchers cannot be redeemed or exchanged for cash except where required by law.No cash change will be provided for purchases made using a Gift Voucher. Any remaining value will remain on the Gift Voucher for future purchases until the applicable expiry date.
6. Fees
Dynamo Fitness does not charge activation fees, account-keeping fees, inactivity fees or balance enquiry fees after a Gift Voucher has been issued.No prohibited post-supply fees will be charged in connection with the use of a Gift Voucher.
7. Lost, Stolen or Damaged Gift Vouchers
Dynamo Fitness is not responsible for a Gift Voucher that is lost, stolen or used without the owner’s permission.Where a customer can provide satisfactory proof of purchase and Dynamo Fitness can verify the unused balance and validity of the Gift Voucher, Dynamo Fitness may, at its discretion and subject to applicable law, cancel and reissue the remaining balance.Dynamo Fitness may require reasonable information to verify ownership or the original purchase before reissuing a Gift Voucher.
8. Fraud and Misuse
Dynamo Fitness may refuse, suspend or cancel a Gift Voucher where it reasonably suspects that the Gift Voucher:
- has been obtained fraudulently;
- has been altered or tampered with;
- has been duplicated or copied without authorisation;
- has been used in connection with fraudulent activity; or
- was issued as a result of an administrative or system error.
Dynamo Fitness may investigate the circumstances before allowing the Gift Voucher to be used.This clause does not limit any rights a customer may have under applicable law.
9. Returns and Refunds for Goods Purchased with a Gift Voucher
Goods purchased using a Gift Voucher remain subject to Dynamo Fitness’s applicable Returns Policy and the Australian Consumer Law.Where a refund is payable for goods purchased wholly or partly using a Gift Voucher, Dynamo Fitness may return the relevant amount to a Gift Voucher or equivalent payment method, except where applicable law requires otherwise.Nothing in these Terms & Conditions excludes or limits any refund, replacement, repair or other remedy to which a customer is entitled under the Australian Consumer Law.
10. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law (ACL) or any other applicable law that cannot lawfully be excluded, restricted or modified.If there is any inconsistency between these Terms & Conditions and a customer’s rights under applicable law, the applicable law will prevail.
11. Promotional and Other Vouchers
Promotional vouchers, loyalty rewards, employee rewards, vouchers supplied at a genuine discount, or other vouchers that fall within an exemption under applicable gift card laws may be subject to different validity periods and conditions.Any different expiry period or restrictions applying to such a voucher will be stated on the voucher or in the terms of the applicable promotion.
12. General
Gift Vouchers may only be used in accordance with these Terms & Conditions and any conditions prominently stated on the Gift Voucher.Dynamo Fitness may correct a Gift Voucher balance where an administrative or system error has occurred.If any provision of these Terms & Conditions is invalid or unenforceable, the remaining provisions continue to apply.These Terms & Conditions operate subject at all times to the Australian Consumer Law and other applicable Australian laws.Dynamo Fitness Australia Pty Ltd