Warranty Terms

A limited warranty is only valid to DYNAMO FITNESS.
This warranty shall not be valid if the following conditions are not meet throughout the warranty period.

Submit a Warranty Claim
  • Warranty period begins from the date of date of dispatch.
  • This warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any person.
  • Warranty varies from product to product.
  • A tax invoice as proof of purchase is required for all warranty claims.
  • Costs to transport the product to and from the service centre will be borne by the customer.
  • On-site warranty repairs will incur a call-out fee.
  • This warranty extends to consumer use only and is void if products are used for commercial purposes unless the product purchased is for commercial use, in that case, it will have a different warranty.
  • Faults as a result of installation by Dynamo Fitness must be reported with in 7 days of purchase date. please call 1300 85 65 42
  • DYNAMO Fitness limited warranty is non-transferable.
  • We will fix, replace parts of similar or equivalent products within the warranty period.
  • A refund will be paid in full if Dynamo fitness fails to repair fix or replace the product under our warranty.
  • All the other brands offered by Dynamo Fitness have different warranty conditions please read the warranty conditions carefully after you receive your product.
  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law
  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty T&C’s

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre. REEPLEX Strength Commercial Limited Warranty applies to facilities that charge memberships, are used in facilities such as hotels, Apartment buildings, Mine sites and any other environment outside of Home personal use. 

REEPLEX is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product.  

Costs to transport the product to and from the service centre will be borne by the customer.  

This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.  

REEPLEX warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:     

  • Frame/Body ‐ 10 years   
  • Structural Moving Parts ‐ 5 years   
  • Pulleys, Bearings, Bushings – 3 years   
  • Paint/Finish, Cables, Upholstery and Accessories – 1 year 

Applies to defects from manufacturer only  

The above is the standard warranty and is separate to extended warranties offered by our authorized dealers.  

This warranty is void if this product is:  

  • Damaged through improper use or deliberately damaged.  
  • Abuse or misuse.  
  • Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser. 
  • Acts of nature or accidents.  
  • Faults through failure to follow assembly and or operation instruction.  
  • Modification or installation of this product by a non‐authorized person by REEPLEX.  
  • Failure to provide proof purchase from an authorized dealer.  
  • The machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.  
  • The machines must be serviced by an authorised dealer. To obtain authorisation to service the machines using third party providers you must obtain authorisation from your local dealer.  
  • Not adhering to the maximum user capacity.  

This warranty does not include expandable items but not limited to accessories, and any items that experience wear and tear resulting from normal use.  

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service center or for products used for commercial or rental purposes with continually usage more than twelve (12) hours in any twenty-four (24) hours.
REEPLEX is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product.
Costs to transport the product to and from the service centre will be borne by the customer.
This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.
REEPLEX Warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:


• Frame ‐ 7 years
• Labor ‐ 1 year
• Motor – 5 years
• Belt and deck ‐ 2 years or 4000 hours, whichever comes first.
• Generator motor For Bikes, Elliptical – 3 years
• Console – 2 years
• Other Parts ‐ 2 years Exclude of normal wear and tear

The above does not include any extended warranties offered by our authorized dealers.

  • This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can.


This warranty is void if this product is:
• Damaged through improper use or deliberately damaged.
• Abuse or misuse.
• Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser.
• Acts of nature or accidents.
• Faults through failure to follow assembly and or operation instruction.
• Modification or installation of this product by a non‐authorized person by REEPLEX.
• Failure to provide proof purchase from an authorized dealer.
• Machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.
• The machines must be serviced by an authorised dealer. To obtain authorisation to service the machines using third party providers you must obtain authorisation from your local dealer.
• Not adhering to the maximum user capacity.


This warranty does not include expandable items but not limited to batteries, light bulbs, fuses, accessories, and any items that experience wear and tear as a result of normal use.

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre or for products used for commercial or rental purposes with continually usage more than four (4) hours in any twenty-four (24) hours.
REEPLEX is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product.
Costs to transport the product to and from the service centre will be borne by the customer.
This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.
REEPLEX Warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:


• Frame ‐ 7 years
• Labor ‐ 1 year
• Motor – 5 years
• Belt and deck ‐ 2 years or 1400 hours, whichever comes first.
• Generator motor For Bikes, Elliptical – 3 years
• Console – 2 years
• Other Parts ‐ 2 years Exclude of normal wear and tear


The above does not include any extended warranties offered by our authorized dealers.

  • This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can.


This warranty is void if this product is:


• Damaged through improper use or deliberately damaged.
• Abuse or misuse.
• Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser.
• Acts of nature or accidents.
• Faults through failure to follow assembly and or operation instruction.
• Modification or installation of this product by a non‐authorized person by REEPLEX.
• Failure to provide proof purchase from an authorized dealer.
• Machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.
• The machines must be serviced by an authorised dealer. To obtain authorisation to service the machines using third party providers you must obtain authorisation from your local dealer.
• Not adhering to the maximum user capacity.


This warranty does not include expandable items but not limited to batteries, light bulbs, fuses, accessories, and any items that experience wear and tear as a result of normal use.

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre or for products used for commercial or rental purposes exceeding 37.5 hours per week, with continually usage more than four (4) hours in any twenty-four (24) hours, or for a user exceeding the weight limit of 150Kg, for the Flex range except Reeplex Oak Wood Pilates Reformer Studio Pro (PR-SR-OAK).   

For Reeplex Oak Wood Pilates Reformer Studio Pro (PR-SR-OAK), this warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre or for products used for residential, commercial or rental purposes exceeding 20 hours per week, with continually usage more than four (4) hours in any twenty-four (24) hours, or for a user exceeding the weight limit of 150Kg.  

REEPLEX is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product.  

Costs to transport the product to and from the service centre will be borne by the customer unless it's still within the labour warranty period. 

This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.  

REEPLEX warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:     

  • Frame ‐ 5 years   
  • Parts ‐ 2 years / 3,000 hours of use: whichever comes first. 
  • Paint/Finish, Upholstery and Accessories – 1 year 
  • Labour - 1 year   

Applies to defects from manufacturer only. Exclude of normal wear and tear. 

This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can. 

The product may be returned to the place of purchase for Limited Warranty repairs. Under this Limited Warranty, shipping of the product is at your expense.  

This warranty is void if this product is:  

  • Damaged through improper use or deliberately damaged.  
  • Abuse or misuse.  
  • Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser. 
  • Acts of nature or accidents.  
  • Faults through failure to follow assembly and or operation instruction.  
  • Modification or installation of this product by a non‐authorized person by REEPLEX.  
  • Failure to provide proof purchase from an authorized dealer.  
  • The machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.  

This warranty does not include expandable items but not limited to accessories, and any items that experience wear and tear resulting from normal use.  

REEPLEX is not responsible for economic loss; profit loss; or special, indirect, or consequential damages. 

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre or for products used for commercial or rental purposes exceeding 37.5 hours per week, with continually usage more than four (4) hours in any twenty-four (24) hours, or for a user exceeding the weight limit of 150Kg.   

REEPLEX is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product.  

Costs to transport the product to and from the service centre will be borne by the customer unless it's still within the labour warranty period. 

This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.  

REEPLEX warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:     

  • Frame ‐ 5 years   
  • Parts ‐ 2 years / 3,000 hours of use: whichever comes first. 
  • Paint/Finish, Upholstery and Accessories – 1 year 
  • Labour - 1 year   

Applies to defects from manufacturer only. Exclude of normal wear and tear. 

This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can. 

The product may be returned to the place of purchase for Limited Warranty repairs. Under this Limited Warranty, shipping of the product is at your expense.  

This warranty is void if this product is:  

  • Damaged through improper use or deliberately damaged.  
  • Abuse or misuse.  
  • Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser. 
  • Acts of nature or accidents.  
  • Faults through failure to follow assembly and or operation instruction.  
  • Modification or installation of this product by a non‐authorized person by REEPLEX.  
  • Failure to provide proof purchase from an authorized dealer.  
  • The machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.  

This warranty does not include expandable items but not limited to accessories, and any items that experience wear and tear resulting from normal use.  

REEPLEX is not responsible for economic loss; profit loss; or special, indirect, or consequential damages.

This warranty does not extend to any product or damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by a REEPLEX authorized service centre or for products used for residential, commercial or rental purposes exceeding 20 hours per week, with continually usage more than four (4) hours in any twenty-four (24) hours, or for a user exceeding the weight limit of 150Kg.   

REEPLEX is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product.  

Costs to transport the product to and from the service centre will be borne by the customer unless it's still within the labour warranty period. 

This limited warranty is not transferable and is only for the original purchaser of the product. The warranty period starts from the date of dispatch.  

REEPLEX warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:     

  • Frame ‐ 5 years   
  • Parts ‐ 2 years / 3,000 hours of use: whichever comes first. 
  • Paint/Finish, Upholstery and Accessories – 1 year 
  • Labour - 1 year   

Applies to defects from manufacturer only. Exclude of normal wear and tear. 

This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can. 

The product may be returned to the place of purchase for Limited Warranty repairs. Under this Limited Warranty, shipping of the product is at your expense.  

This warranty is void if this product is:  

  • Damaged through improper use or deliberately damaged.  
  • Abuse or misuse.  
  • Damage occurred during transport by the purchaser or seller insurance is borne by the purchaser. 
  • Acts of nature or accidents.  
  • Faults through failure to follow assembly and or operation instruction.  
  • Modification or installation of this product by a non‐authorized person by REEPLEX.  
  • Failure to provide proof purchase from an authorized dealer.  
  • The machines are to be placed inside and or away from the elements such as rain, excessive dust and direct sunlight.  

This warranty does not include expandable items but not limited to accessories, and any items that experience wear and tear resulting from normal use.  

REEPLEX is not responsible for economic loss; profit loss; or special, indirect, or consequential damages. 

This warranty does not extend to any product or damage to a product caused by or
attributable to freight damage, abuse, misuse, improper or abnormal usage or repairs not provided by an Impact Fitness authorized service centre or for products used for commercial or rental purposes.

Impact Fitness is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product.
Costs to transport the product to and from the service centre will be borne by the customer unless it's within the labour warranty period.
This limited warranty is not transferable and is only for the original purchaser of the product.

The warranty period starts from the purchase date.
Impact Fitness warrants this product to be free from defects in craftsmanship and materials under normal use and conditions for a period of:

• Frame - 5 years
• Parts - 1 year
• Labor - 1 year

This Limited Warranty service is available within 70kms of Sydney, Melbourne, Perth, Adelaide and Brisbane or 35km from the place of purchase, whichever is greater. Outside these areas we reserve the right to charge you a travel fee under this Limited Warranty to cover the technicians travel expenses. This does not guarantee service will be available outside of the Limited Warranty service area, but we will quote and assist where we can.

Applies to defects from manufacturer only.
This warranty is void if this product is:
• Damaged through improper use or deliberately damaged.
• Abuse or misuse.
• Damage occurred during transport by the purchaser or seller insurance is borne by the
purchaser.
• Acts of nature or accidents.
• Faults through failure to follow assembly and or operation instruction.
• Modification or installation of this product by a non-authorized person by Impact Fitness.
• Failure to provide proof purchase from an authorized dealer.
• The machines are to be placed inside and or away from the elements such as rain,
excessive dust and direct sunlight.

This warranty does not include expandable items but not limited to accessories, and any items that experience wear and tear resulting from normal use.
Impact Fitness is not responsible for economic loss; profit loss; or special, indirect, or
consequential damages. For all enquiries, please contact Place of Purchase.